We take your privacy seriously. This policy explains what personal data l8899 collects, why we collect it, how we protect it, and your rights as a player.
📅 Effective: January 2026
Introduction and Scope
l8899 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the l8899 Platform at l8899.app. This Privacy Policy ("Policy") describes what personal data we collect when you use our Platform, how we use and store that data, the circumstances under which we may share it, and the rights you hold in relation to your personal data. By registering an account or using the l8899 Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy applies to all players accessing l8899 from Bangladesh and any other jurisdiction where the Platform is available. It covers data collected through the Platform website, mobile browser sessions, customer support interactions, and any communications you send to l8899. This Policy does not apply to third-party payment providers such as bKash or Nagad — please review their own privacy policies for information about how they handle your data during payment processing.
ℹ️Your use of the l8899 Platform signifies your acceptance of this Privacy Policy. If you do not agree to this Policy, please do not register an account or use the Platform. You may contact us at [email protected] (plain text — not a clickable link) with any privacy-related queries.
Our Privacy Commitments
How l8899 Protects Your Data
🔒
SSL Encryption
All data transmitted between your device and l8899 is protected by industry-standard SSL encryption at all times.
🚫
No Data Selling
l8899 never sells your personal data to third parties. Your information is used only for the purposes described in this Policy.
🗑️
Right to Deletion
You may request deletion of your personal data at any time by contacting support, subject to legal retention obligations.
👁️
Data Transparency
You have the right to access a copy of the personal data l8899 holds about you at any time upon request.
📱
Device Data Controls
You can manage cookie and tracking preferences through your browser settings at any time without affecting your account access.
🛡️
Secure Storage
Personal data and transaction records are stored on secured servers with access controls, encryption at rest, and regular security audits.
Section 1
Information We Collect
l8899 collects personal data that you provide directly to us, data we collect automatically when you use the Platform, and data we receive from third-party partners involved in payment processing and fraud prevention. The categories of personal data we collect and the purposes for which each category is collected are set out in the table below.
Data Category
Examples and Purpose
Identity Data
Full name, date of birth, national ID or passport number. Collected for account registration, KYC verification, and age verification.
Contact Data
Mobile phone number and email address. Used for account authentication, support communications, and security notifications.
Financial Data
Deposit and withdrawal transaction records, bKash or Nagad mobile wallet identifiers (masked). Used for payment processing, AML compliance, and fraud detection.
Technical Data
IP address, device type, browser type and version, operating system, session duration and page views. Used for security monitoring, fraud prevention, and Platform optimisation.
Behavioural Data
Game history, bet amounts, win/loss records, session frequency. Used for responsible gaming monitoring, bonus eligibility, and personalisation of the Platform experience.
We collect only the minimum personal data necessary to operate the Platform safely, comply with applicable legal obligations, and deliver the services you have requested. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data.
Section 2
How We Use Your Information
2.1
Account Operation and Service Delivery
We use your identity and contact data to create and maintain your l8899 player account, authenticate your logins, process your deposits and withdrawals via bKash, Nagad, Rocket and other supported methods, communicate with you about your account activity, and send you security alerts and verification codes. Without this data, we cannot provide the core gaming and payment services you have requested.
2.2
Legal and Regulatory Compliance
l8899 is required to retain certain personal data to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) obligations, and age verification requirements. This includes retaining identity documents, transaction histories, and account activity records for the periods specified by applicable law. We may also be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts when legally compelled to do so.
2.3
Responsible Gaming and Player Protection
We use behavioural and financial data to monitor for indicators of problem gambling, enforce self-exclusion and deposit limit settings activated by the player, and identify accounts where responsible gaming tools may be beneficial. This processing is carried out in the genuine interest of player welfare and is central to l8899's responsible gaming programme.
2.4
Platform Improvement and Security
Technical data including IP addresses, device identifiers, and session logs are used to detect and prevent fraud, bot activity, and unauthorised account access. Aggregated and anonymised behavioural data may be used to analyse platform usage patterns and improve the games, features, and payment options available to l8899 players. Individual player data is never sold or transferred to third-party advertisers.
Section 3
Disclosure of Your Information
l8899 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your personal data only in the limited circumstances described in this section , and only to the extent necessary for the stated purpose.
3.1
Payment and Technology Service Providers
We share the minimum necessary personal data with third-party payment processors (including bKash, Nagad, Rocket, Upay, Visa and Mastercard gateway operators), game content providers, and technology infrastructure partners who support the operation of the l8899 Platform. These providers are contractually required to process your data only for the purpose of fulfilling the service they provide to l8899, and are prohibited from using your data for their own marketing or commercial purposes.
3.2
Legal and Regulatory Authorities
l8899 may be required by applicable law, court order, or competent regulatory authority to disclose certain personal data. In such cases we will disclose only the data specifically required by the relevant legal obligation and will, where permitted by law, notify you of such disclosure. We may also share data with fraud prevention agencies and financial intelligence units where we have a reasonable suspicion of money laundering, fraud, or other financial crime.
3.3
Business Transfers
In the event that l8899 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players by email or via a prominent notice on the Platform before any such transfer takes place, and we will ensure that the acquiring entity is bound by privacy commitments no less protective than those set out in this Policy.
🚫l8899 does not share your personal data with advertising networks, social media platforms, data brokers, or any other third party for commercial marketing purposes. We do not build advertising profiles on our players or sell audience data.
Section 4
Cookies and Tracking Technologies
l8899 uses cookies and similar tracking technologies to operate the Platform, maintain your session while you are logged in, remember your language and display preferences, and analyse how players use the Platform so we can improve it. This section explains what types of cookies we use and how you can control them.
4.1
Essential Cookies
Essential cookies are strictly necessary for the Platform to function. They maintain your login session, remember items in any transaction flow, and enable core security features such as session token validation. You cannot opt out of essential cookies without affecting your ability to use the Platform, as they are required for its basic operation.
4.2
Analytics Cookies
We use analytics cookies to understand how players navigate the Platform — including which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is collected in aggregated, anonymised form and is used solely to improve the Platform's performance and user experience. You may opt out of analytics cookies through your browser settings without affecting your account access.
4.3
Managing Your Cookie Preferences
You can manage, disable, or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling essential cookies will prevent you from logging in to the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Section 5
Data Security
l8899 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we apply industry-standard protections and continuously review our security posture.
5.1
Technical Security Measures
All data transmitted between your device and l8899 servers is encrypted using SSL/TLS protocols. Sensitive data including payment identifiers and identity document scans are stored with encryption at rest. Access to personal data within l8899's systems is restricted to authorised personnel only, subject to role-based access controls and regular access reviews. Our servers are hosted in secured data centre environments with physical and logical access controls.
5.2
Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, l8899 will take immediate steps to contain the breach, assess its impact, and notify affected players without undue delay. We will provide clear information about what data was affected, the likely consequences of the breach, and the steps l8899 is taking to address it. Players are encouraged to contact support immediately if they suspect any unauthorised activity on their account.
Security Tip: Use a strong, unique password for your l8899 account and never share your login credentials with anyone. Enable any two-factor authentication option available in your account settings for an added layer of protection.
Section 6
Data Retention
l8899 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The specific retention periods applicable to different categories of data are described below.
6.1
Active Account Data
While your l8899 account is active, we retain all personal data associated with your account including identity records, contact details, financial transaction histories, and behavioural data. This data is required for the ongoing provision of our services and for compliance with regulatory obligations that apply during the lifetime of your account.
6.2
Post-Closure Retention
Following the closure of your l8899 account — whether requested by you or initiated by l8899 — we retain transaction records, identity verification documents, and account activity logs for a minimum period required by applicable anti-money laundering and financial record-keeping regulations. After this mandatory retention period has elapsed, personal data that is no longer required for legal or operational purposes will be securely deleted or anonymised.
Section 7
Your Privacy Rights
As a player using the l8899 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within a reasonable timeframe.
7.1
Right of Access
You have the right to request a copy of the personal data l8899 holds about you. Upon receipt of a verified access request, we will provide you with a summary of your personal data, the purposes for which it is processed, the categories of recipients to whom it has been disclosed, and the anticipated retention period. We will fulfil access requests free of charge within a reasonable time.
7.2
Right to Rectification
If any personal data l8899 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will process rectification requests promptly. Please note that correcting certain identity data (such as your legal name or date of birth) may require you to submit supporting documentation for verification purposes.
7.3
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where processing is based on consent), or where you believe the data has been processed unlawfully. Please note that l8899 may be required by law to retain certain categories of data — particularly transaction records and identity documents — for specified periods regardless of a deletion request, and such legally mandated data cannot be deleted on request.
7.4
Right to Withdraw Consent
Where l8899 processes your personal data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for any specific processing activity, contact our support team with details of the consent you wish to withdraw.
📩To exercise any of your privacy rights, contact us at [email protected] (plain text only). Please include your registered mobile number and account username so we can verify your identity before processing your request. We aim to respond to all privacy rights requests within 30 days.
Section 8
Third-Party Links and Payment Services
The l8899 Platform integrates with third-party payment services including bKash, Nagad, Rocket, and Upay to process deposits and withdrawals on your behalf. When you initiate a payment transaction, you will interact directly with the relevant payment provider's interface. l8899 does not store your full mobile banking PIN, OTP codes, or complete payment credentials — these are transmitted directly between your device and the payment provider and are never visible to l8899's systems.
Each third-party payment provider operates under its own privacy policy and terms of service. l8899 is not responsible for the privacy practices of bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We encourage you to review the privacy policies of any payment provider you use in connection with your l8899 account to understand how they handle your data during payment processing.
Section 9
Children's Privacy and Age Restriction
The l8899 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person who is under 21 years of age, we will immediately close the account, void all transactions, and securely delete all personal data associated with that account. If you are a parent or guardian and believe your child has registered an account with l8899, please contact our support team immediately at [email protected] so we can take appropriate action.
21+ only: l8899 actively implements technical age-gating measures at registration. If you are under 21 years of age, you are not permitted to register or use this Platform under any circumstances.
Section 10
Updates to This Privacy Policy
l8899 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via the contact details associated with their account. We encourage you to review this Policy periodically to stay informed about how l8899 collects, uses, and protects your personal data. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms.
📧Questions about this Privacy Policy? Contact our support team at [email protected] (plain text — not a clickable link). We are available 24/7 and will respond to all privacy enquiries promptly and professionally.
Your Privacy Is Protected. Start Playing.
l8899 keeps your data safe with SSL encryption and a strict no-sell policy. Explore our games knowing your privacy is in good hands. 21+ only. Play responsibly.